Frequently Asked Questions

See our frequently asked questions however if you have additional inquiries please fill out our contact form and we will get back to you!

How do I apply for an apartment?

You may apply online by visiting instratalegacywest.com Please contact the leasing office for additional questions.

What is the length of the lease?

Available lease terms offered at this community are 7–15 months.

Are short-term leases available?

No. Our community does not offer short-term leases. Please contact the leasing office for more information.

What happens if I need to break the lease early?

Please contact the leasing office to discuss early lease termination.

Is renter's insurance required?

Yes, renter's insurance is required. For details, please contact our leasing office.

How much notice is needed before moving out?

All leases require a 60 day notice to vacate. Please contact leasing office for additional questions.

What utility companies do you use?

Our community utilizes Hocutt and TXU. Residents are responsible for setting up utilities with these companies prior to move-in.

What Cable/Internet Providers are available?

The following Cable/Internet providers are available at our community: AT&T. For more information, please contact the leasing office.

When is rent due and how do I pay?

Rent is due on the 1st and is considered late on the 6th. You may pay your rent online by visiting our resident portal. If you have further questions, you may contact our leasing office team.

Do you give any discounts to local employers?

Yes, we are proud to offer employer discounts for the following employers: Toyota, JPMorgan, Legacy West Retail, Sally Beauty, Liberty Mutual, Pepsi, Fritolay, JCPenney, Erickson, YUM, Ryan Tower Referral. Please contact the leasing office for a full list of discounts and concessions offered for preferred employers.

Does your community offer furnished apartments?

No, all apartment homes come unfurnished.

Is there in-unit laundry?

All apartment homes in the community include in-home laundry appliances. For more information regarding our apartment home features, please visit our Features & Amenities page, or contact the leasing office.

What appliances are included?

All apartment homes will include the following appliances: oven / cooktop (induction cooktop), refrigerator, dishwasher, microwave, washer/dryer (cafe appliances). For more information regarding what is included in each apartment home, check out our Features and Amenities page.

Is there air conditioning/heating?

Yes, each apartment comes equipped with AC/heat. If you have additional questions, please contact the leasing office.

Are there ceiling fans?

Yes, ceiling fans are included in select apartment homes, located in living rooms and bedrooms. For information regarding apartment home features, please visit the Features & Amenities page.

Is there parking available? Is it free or paid?

The parking options at our community include private access resident garage spaces with no additional fees. Please contact the leasing office for more information regarding our parking policy.

Is there a gym, pool, or common area?

Yes, our community offers a variety of amenities for residents to enjoy, including a resort-style swimming pool, state-of-the-art fitness center, and shared community spaces such as resident lounges, coworking areas, and outdoor entertainment spaces designed for relaxation and socializing. Please contact the leasing office for more information.

Can I rent out amenity spaces for private events?

Our community offers a rentable amenity space for residents. Please contact the leasing center for more information about rates and availability.

Are pets allowed? If so, are there breed or size restrictions?

We are a pet-friendly community; breed restrictions and additional fees may apply. For more information regarding associated costs and breed restrictions, please review our pet policy or contact the leasing office.

Are there EV charging stations?

Yes, our community offers pay-per-use EV charging stations. Rates and availability are subject to change. Please contact the leasing office for current availability.

Are there grocery stores, restaurants, or schools nearby?

Yes, the community is conveniently located at Legacy West in Plano with direct access to shopping, dining, and entertainment destinations. Please contact the leasing office for more information.

What is the roommate policy?

All individuals 18 years of age or older are required to complete an application, receive approval, and be listed on the lease. Additional information is available within our leasing portal.

Is there a maximum number of occupants?

The maximum number of occupants per apartment is 2 per bedroom. More information is available in the leasing portal.

Can guests stay over, and for how long?

Our guest policy follows standard guidelines. For specific restrictions, please consult your lease agreement or speak with the leasing office.

Is there guest parking available?

Guest parking is available in designated areas at no additional cost, and no permits are required. Contact the leasing office for more details.

Who manages this community?

This community is professionally managed by Willow Bridge Property Company.

Is there a resident referral program?

Yes, we offer a $500 referral bonus for eligible resident referrals. See a team member for details.

What is the smoking policy?

Our community and apartments follow a restricted smoking policy to support a clean and healthy living environment.

Do you host resident events? If so, what types?

Yes, the community hosts resident events such as bingo nights, happy hours, pool parties, pop-up events, events at retail restaurants, ice cream socials, movie nights, and more.